About us
Numinar is a voter data platform that uses AI to synthesize a campaign's data, analytics, and outreach into a winning data-driven strategy. Our software has powered over 2,000 political campaigns to date and we are constantly obsessed with pushing the frontier of how data and technology can help win elections.
We're looking for a top-tier customer support manager with extensive experience in SaaS customer experience and process. This critical role will work closely with the Head of Campaigns to ensure thousands of users are able to successfully learn and use Numinar.
Responsibilities
- Organizing our support documentation and processes
- Managing our Intercom customer service platform
- Synthesizing customer feedback into product strategy
- Implementing reporting and processes to measure customer health scores
Qualifications
- Bachelor's degree or equivalent experience
- Experience working in mature customer experience orgs
Bonus Points
- You have data or software technical experience
- You can relocate to our HQ in Washington, D.C.
Start using the campaign platform of the future, today.
